About smart hands services
Smart Hands is 24/7 on-site, operational on-demand support service for troubleshooting, remote management, and installation of data center clients’ equipment. Smart Hands refers to an individual or team of specialized technicians stationed on-site that can quickly respond to problems that may arise within your data center.
Smart Hands are usually billed by the hour and include things like management of colocation equipment, rack and stack, circuit testing, complex cable configurations, equipment testing, troubleshooting, setting up a firewall, and rack and stack. Every data center offers some degree of onsite support, but only dedicated smart hands teams go above and beyond to benefit colocation customers. When you can’t be onsite, Volico Smart Hands extends your workforce, allowing data center tasks to be completed remotely.
Through our Smart Hands Service, we provide our customers with 24/7 physical onsite eyes and hands to help with their IT equipment. Excellent response times, improved security, and dedicated technical support contributed to high satisfaction among Hot Shot Network clients. Smart hands service saves you from driving hours to the data center for a five-minute fix.
